M/F CUSTOMER SERVICE SUPERVISOR

M/F CUSTOMER SERVICE SUPERVISOR

The Company

Boortmalt (the malting business of the French cooperative group AXEREAL) is currently the largest malting company globally with 3 million tonnes of malt sold throughout the world every year.

Our 1000 employees spread over 5 continents are focused on producing an extensive range of high- quality malt types in order to meet the requirements of our brewing and distilling customers around the world.

By using the most modern production techniques and with our far-reaching logistics capability, we are able to supply world markets both effectively and efficiently.

 

Job title :
M/F CUSTOMER SERVICE SUPERVISOR

Location :
MINNEAPOLIS

Permanent contract

BOORTMALT

Description of role

The Customer Service supervisor will oversee a team of customer service representatives, ensuring effective delivery of service to all levels of internal and external customers. Customer oriented individual who handles customer relationships and troubleshoots accordingly assuring satisfaction. Supports corporate initiatives related to Customer Service and Supply Chain.  Maintains a positive, productive service environment which drives a customer-focused culture.

Works to improve employee engagement.

Ensures accountability;
Communicates effectively;
Plans and aligns;
Optimizes work processes;
Interpersonal savvy;
Situational adaptability;
Builds effective teams;
Resilient;
Decision quality;
Business insight and compliance with policies and procedures;
Ability to travel 25% of the time.

Profile

* Supervise and coach a team of Customer Service Representatives who are 100% first point of customer contact for placing purchase orders, customer issues, problems or complaints. 
* Provide first line support, leadership and direction and manage team performance and schedules.
* Implement and monitor a customer satisfaction program.
* Develop and maintains a customer centered demand forecast, managing the status of open orders, past due loads and the delivery and execution of open balance against contracts.
* Work closely with sales and supply chain to understand and execute plan.
* Plans directs, supervises, and evaluates workflow.
* Ensures employees have appropriate training and other resources to perform their duties.
* Escalate customer issues to the appropriate internal team assuring root cause analysis is performed, and corrective actions executed.
* Partner with F&A internal team to apply payments and track collection of overdue accounts.
* Assist in maintaining a productive team relationship between Operations and other departments.
* Build ad-hoc reporting as per leaderships needs and your own discretion.
* Propose process improvement initiatives to better the team and the overall company.

Required skills


7+ years experience in the delivery and supervision of Supply Chain delivery;
3+ years people management experience;
Grain industry experience is preferred;
Proficient in Excel and other office suite apps;
SAP and JDE experience a plus;
English required, Spanish an asset

 

 

We offer a unique opportunity to join the largest malting business in the world; work within a company with values that will inspire you to strive, care, inspire and explore. As a Master of Malt; you will be offered a competative salary and benefit package.